“Thank you for calling. We appreciate your company and look forward to Speak To A Live Person. Please press 1 for billing. Press 2 for tech support. Press 3 for new orders. Press 4 for existing orders. Press 5 to track your order. Press 6 to repeat this menu. Press 7 for more options. Press 8 in the event you really believe you’re ever going to get to speak to a real live person.”
Ah, the automated call center, in which the wait is long, the frustration high, and the recorded music cheesy. Here’s how to dial S for satisfaction.
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Support the phone
Before you even think about picking up the telephone, try the self serve options on the company’s website. Companies want to assist you help yourself, whether it’s locating a store, learning the amount of time of operation, downloading a driver, or canceling a flight. Also take a look at websites like GetHuman.com, which lists cell phone numbers, call-center shortcuts, and average wait times for numerous companies, among them airlines, banks, and cable operators. At no charge, Fonolo (fonolo.com), a telephone-menu software company, will request 800 Number to phone you. “We have a database of 500 companies-phone companies, big retailers and airlines,” says Fonolo CEO and cofounder, Shai Berger. There’s another fonolo iPhone app it is possible to download from Apple.
Depending on the call center, hitting or bellowing “operator” can speed your journey to your live voice, says Patrick Gray, a communication systems consultant. Another option: Press practically nothing. “If you don’t select an alternative, many systems will assume there is a rotary phone and automatically route one to an operator,” he says. But when you want tech support, don’t press the quantity for billing (thinking you stand a good chance of obtaining a human being that will take your money). The worker who’s equipped to process your charge card will likely be unable to transfer you to the right place.
Make a smart call
Spend a short while seeking to be aware of the company you’re seeking to reach. If, as an example, you need to speak to How To Speak To A Live Person about changes in a trip that’s two months away and you notice there’s a blizzard in sbdkee carrier’s major hub, hold off until the storm has passed to create the phone call. Similarly, don’t try to get through in a call center’s peak hours (5:00 to 10:00 p.m. EST). Wait times is going to be far shorter should you call first thing each morning.
Broadcast your frustration
If a company includes a frustrating phone menu, share your displeasure on Twitter, Facebook, or consumer-oriented social network sites such as PlanetFeedback. “It may not help you right right now, nevertheless it will down the road,” says Berger. “Companies experience the viral impact of bad service far more quickly these days.”